Bathabile K.S. Mthombeni

Bathabile K.S. Mthombeni

Founder & Principal

Bathabile K.S. Mthombeni, J.D, M.S.LOD, PCC

Bathabile is a coach, mediator, and the founder of Untangled Resolutions, providing external ombuds and mediation services, workshops, process facilitation, and leadership coaching. Untangled Resolutions also provides DEIB-informed complaint and conflict management system design and implementation services to schools and other organizations.

Bathabile earned her A.B. in Sociology, cum laude from Princeton University, her J.D. from Columbia Law School, and her graduate coaching certificate and M.S. in Leadership and Organizational Development from the Naveen Jindal School of Management at the University of Texas at Dallas. She holds a PCC certification from the International Coaching Federation.

Zetu Makamandela-Mguqulwa

Zetu Makamandela-Mguqulwa

Associate Ombuds

Zetu Makamandela-Mguqulwa, M.Ed, LL.B

Zetu holds a B.A. in Social Science, a post graduate Diploma in Education, and a post-graduate Honors Degree in Social Science, all from the University of Cape Town. She has completed her M.Ed at the University of the Western Cape, and has studied Humanities with a focus on topics such as gender, diversity and transformation. She completed her LL.B from the University of South Africa.

Zetu is a Certified Change Management Practitioner through Prosci and is well-versed in a range of analytical tools and practical approaches to change initiatives that build organizational capacity and capabilities in Change Management.

Zetu has been certified as an Ombuds (COOP) by the International Ombuds Association (IOA) and is certified as a Mediator by the Africa Center for Dispute Settlement and Stellenbosch University.

Karla Valero

Karla Valero

Contract Associate

Karla Valero, M.S.

Karla is a conflict resolution practitioner – a coach, mediator, facilitator and entrepreneur – holding a master’s degree in Negotiation and Conflict Resolution from Columbia University. She offers services to external organizations and through her own venture, Vadiz Inside Out, specializing in intra and interpersonal conflict resolution. These services encompass 1-1 coaching, group facilitation, mediation, and educational classes addressing personal and organizational conflicts.

Karla comes from a background in international business, obtaining her Bachelor’s degree from San Francisco State University. Her experience extends to working with small businesses, NGOs, and international organizations such as the United Nations, in the areas of outreach, coordination, marketing, communications, and business development. Her commitment to diversity, equity, inclusion, and belonging aligns with her goal to contribute to client well-being and foster an inclusive environment. Karla’s professional journey is marked by academic and practical experience, entrepreneurial ventures, and a genuine passion for guiding individuals and organizations through transformative conflict resolution experiences.